Help centre
Quick answers to common questions.
Getting started
How do I set up my business?
Start a free trial, pick your business type and check the services and hours we suggest. Your booking page goes live straight away.
Where's my booking link?
On your dashboard home under "Your booking page" — sloted.app/your-business.
How do I add staff?
Team → Add staff member puts them on the calendar. Invite them with the same email to give them a login.
Bookings & calendar
How do I add a booking myself?
Click an empty time in the calendar, or use New booking. Walk-in starts one right now.
How do I move a booking?
Drag it in the calendar, or focus it and press Alt + arrow keys. The client is told automatically.
How do I charge a no-show fee?
Open the booking and choose "No-show + charge". The service needs a no-show fee and the client's saved card.
Can clients book a weekly slot?
Yes — staff can create recurring appointments; any week that clashes is reported rather than double-booked.
Payments
How do I take online payments?
Settings → Online payments → Connect with Stripe. Payouts go to your bank; Sloted takes 0%.
How do deposits work?
Set a deposit on a service (fixed or %). Clients pay it when booking; the rest is due at the appointment.
How do I refund a client?
Open the booking and choose Refund. Partial refunds are fine.
Do clients get receipts?
Yes, by email with your VAT number and VAT breakdown. Check with your accountant whether you also need fiscal receipts.
Messages & reminders
When are reminders sent?
By default 24 hours before; change this in Settings → Notifications.
Can I change the wording?
Yes — Settings → Notifications → Message templates, for each language.
Plan, data & security
How do I change plan?
Settings → Plan & billing. Upgrades take effect immediately.
How do I export my data?
Settings → Data & privacy → Download ZIP. Everything, as CSV.
A client asked for their data to be deleted.
Open their profile → Data & privacy → Erase client. Financial records are kept, anonymised, as the law requires.
How do I turn on two-step verification?
Settings → Security. You'll need an authenticator app.
Still stuck? Email us: hello@sloted.app