2026-09-28

How to stop no-shows without upsetting good clients

A no-show costs you the slot and the chance to have filled it. The fix isn't to punish everyone — it's to make the policy clear up front and only charge when it's fair.

In Sloted you choose per service: pay in person, a deposit, full prepayment, or card on file. With card on file nothing is charged when the client books; the card is only used if they cancel late or don't turn up.

Clients see the policy before they confirm, reminders go out by email, SMS or WhatsApp, and a reply of "C" confirms. If someone still doesn't show, it's one click from the calendar to mark the no-show and charge the fee.